Location: Warsaw, Poland

Salary: 5 750 — 6 500 Polish Zloty Brutto (1 350 — 1 500 Euro)

Your tasks:

  • handle incoming requests from customers and 1st level agents
  • perform initial assessment, diagnosis and remote IT systems support
  • provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • cooperate with other levels of technical support and field service engineers
  • escalate potential problems and complex incidents
  • observe technical or process problems and offer improvement suggestions

What we need from you:

  • excellent communication skills in English
  • at least secondary education,
  • technical or IT background required
  • experience in a similar position desired
  • good manner in phone conversations
  • willingness to work in the shift system
  • pro customer attitude, excellent problem solving and analytical skills

Working conditions, employer’s offer:

  • training in technical and project knowledge
  • employment in Warsaw, Poland
  • professional and career growth
  • relocation package – accommodation at the expense of the company, 2 weeks
  • employment contract — 12 months + unlimited
  • multisport package
  • medical and accident insurance.

Please provide skype, contacts and CV in English.

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